Terms of Service

Please read these terms carefully before using our services.

Last Updated: November 2024

These Terms of Service ("Terms") govern your use of services provided by Razas Towing and Recovery, operated by Razas Garage Inc. ("Company," "we," "us," or "our"), including towing, vehicle impound, vehicle release, and related services. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

Services Provided

We provide the following services:

  • Emergency towing services (24/7)
  • Impound and secure vehicle storage services
  • Vehicle release and retrieval services
  • Accident recovery and vehicle extraction
  • Long distance towing and transport
  • Flatbed transport for specialty vehicles
  • Motorcycle and heavy-duty vehicle towing
  • Secure vehicle storage and impound facility services
  • Roadside assistance

All services are subject to availability, applicable laws, and these Terms.

Payment Terms and Fees

Payment Due: All fees for towing and storage must be paid in full before vehicle release. We do not release vehicles until all outstanding charges are paid.

Accepted Payment Methods: We accept cash, credit cards (Visa, Mastercard, American Express), debit cards, and certified checks or money orders. Personal checks are NOT accepted.

Pricing: Our pricing is based on vehicle type, distance, service type, and vehicle condition. Estimates provided are subject to change based on actual circumstances. Final charges may differ from estimates if additional services are required.

Storage Fees: Daily storage fees begin accruing after the first 24 hours from the time of impound. Storage fees accumulate daily until the vehicle is released.

After-Hours Fees: After-hours vehicle releases (weekends and federal holidays) require appointment scheduling and incur additional fees.

Late Fees: Vehicles not claimed within 30 days may be subject to lien sale proceedings in accordance with Oklahoma state law.

Vehicle Release Requirements

Required Documentation:

  • Valid government-issued photo ID
  • Vehicle registration or title proving ownership
  • Proof of current insurance
  • Towing notice or case number (for impounds)
  • Payment for all fees and charges

Third-Party Pickup (MANDATORY REQUIREMENTS):

If someone other than the registered vehicle owner is picking up the vehicle, the following is MANDATORY:

  • Signed and NOTARIZED Power of Attorney form from the registered vehicle owner
  • Copy of the vehicle owner's government-issued ID
  • Valid government-issued ID of the person picking up the vehicle
  • All other required documents listed above

We will NOT release vehicles to third parties without proper notarized authorization. No exceptions.

Liability and Disclaimers

Vehicle Condition: We take reasonable care in handling and storing vehicles. However, we are not responsible for pre-existing damage, mechanical failures, or damage resulting from the towing process when performed in accordance with industry standards.

Personal Property: We are not responsible for personal items left in vehicles. We recommend removing all valuables before vehicle impound or immediately upon retrieval. Any personal property claims must be made within 30 days.

Storage Conditions: While our facility is secure and monitored, we are not responsible for weather-related damage, vandalism, or theft from the impound lot, unless caused by our gross negligence.

Service Availability: While we strive for 24/7 availability, service may be delayed due to weather conditions, high demand, or circumstances beyond our control.

Limitation of Liability: Our liability is limited to the actual documented damage directly caused by our services, up to the fair market value of the vehicle. We are not liable for consequential, incidental, or indirect damages.

Customer Responsibilities

By using our services, you agree to:

  • Provide accurate information about your vehicle and situation
  • Pay all fees promptly and in accordance with our payment terms
  • Retrieve your vehicle as soon as possible to minimize storage fees
  • Provide proper documentation for vehicle release
  • Obtain proper authorization if someone else will pick up your vehicle
  • Remove personal property from vehicles upon release
  • Comply with all applicable laws and regulations
  • Treat our staff with respect and professionalism
Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good faith negotiations. If a dispute cannot be resolved through negotiation, it shall be governed by the laws of the State of Oklahoma, and any legal action must be brought in the courts of Cleveland County, Oklahoma.

For disputes about an agency-ordered impound, contact the agency listed on your towing notice first, as impound fees may be subject to municipal or state regulations.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated through prominent notice on our website.

Licensing and Compliance

Razas Towing and Recovery (operated by Razas Garage Inc.) is a fully licensed and insured towing company operating in compliance with all Oklahoma state regulations for towing and vehicle impound services. We maintain all required permits, certifications, and insurance coverage.

Our impound facility and operations are regularly inspected and meet all state safety and security requirements. We maintain proper documentation and chain of custody for all impounded vehicles as required by law.

Contact Information

For questions about these Terms of Service or our business practices, please contact us:

Razas Towing and Recovery

Operated by Razas Garage Inc.

3000 12th Avenue NW

Norman, OK 73069

Phone: (405) 322-5556

Email: razasgarage@outlook.com

Business Hours: Monday-Friday, 8:00 AM - 5:00 PM

After-hours service available by appointment